Frequently Asked Questions
For other topics, visit the main FAQ page to find the right section.
About Phenome Longevity Wearables
What are Phenome Longevity wearables?
Phenome Longevity wearables are smart health devices designed to monitor biometric data such as sleep, activity, heart rate, recovery, and other wellness indicators. They integrate with the Phenome Longevity app to provide personalised insights.
What do your wearables track?
Depending on the device, wearables may track:
- Heart rate
- Heart rate variability (HRV)
- Sleep patterns
- Activity levels
- Recovery metrics
- Body temperature trends
- Movement and steps
Specific metrics vary by product.
Are Phenome wearables medical devices?
No. Phenome Longevity wearables are wellness devices and are not classified as medical devices. They are not intended to diagnose, treat, cure, or prevent disease.
How are Phenome wearables different from other fitness trackers?
Phenome wearables integrate directly with your:
- Genomic insights
- Microbiome data
- Supplement protocols
- Lifestyle recommendations
This allows for a more personalised longevity-focused approach rather than generic fitness tracking.
Accuracy & Data
How accurate are Phenome Longevity wearables?
Our devices use validated sensor technology to provide high-quality wellness tracking. However, wearable data should be viewed as informative rather than diagnostic.
Can wearable data replace medical testing?
No. Wearables provide trend-based insights and are not suitable for laboratory testing or professional medical evaluation.
Why might my wearable readings fluctuate?
Wearable data may vary due to:
- Movement
- Skin contact quality
- Hydration levels
- Environmental temperature
- Device positioning
Consistency in wearing improves data reliability.
How often does the wearable sync data?
Wearables sync automatically when connected to the Phenome Longevity app via Bluetooth and internet connection.
App Integration
Do I need the Phenome Longevity app to use the wearable?
Yes. The wearable pairs with the Phenome Longevity app to display and analyse your data.
Can I connect my wearable to the other apps?
Compatibility depends on the device model. Please refer to the product page for integration details.
Can wearable data influence my personalised recommendations?
Yes. Wearable data may help refine insights within the app, especially related to:
- Sleep optimisation
- Recovery
- Activity balance
- Stress patterns
Usage & Comfort
How should I wear my Phenome wearable?
Wear the device as instructed in the product guide, ensuring consistent skin contact for optimal readings.
Can I wear it while sleeping?
Yes. Our wearables are designed for 24-hour wear, including sleep tracking.
Is it safe to wear all day?
Yes. Our devices are designed for safe, continuous use under normal conditions.
Is the wearable waterproof?
Water resistance depends on the specific model. Please check the product specifications before swimming or showering with the device.
Battery & Charging
How long does the battery last?
Battery life depends on the device and usage intensity. Most devices require charging every week.
How do I charge my wearable?
Use the charging cable or dock provided with your device.
Can I overcharge the device?
No. Devices are designed with built-in charging protection system.
Privacy & Security
Is my wearable data secure?
Yes. Data is encrypted and stored securely within the Phenome Longevity ecosystem in compliance with data protection regulations.
Do you sell wearable data?
No. We do not sell or share your personal health data without your explicit consent.
Can I delete my wearable data?
Yes. You may request deletion of your data by contacting support.
Safety & Medical Disclaimer
Can wearable data diagnose health conditions?
No. wearable data is intended for informational purposes only and is not a substitute for professional medical advice.
Should I consult a doctor based on wearable readings?
If your wearable data raises concerns, consult a qualified healthcare professional for proper evaluation.
Are wearables safe for people with medical device?
If you use a pacemaker or other implanted medical device, consult your healthcare provider before using a wearable device.
Orders, Returns & Support
Do you offer warranties on wearables?
Yes. Warranty terms vary by device. Please refer to the product page or contact support for details.
Can I return a wearable device?
Returns are subject to our return policy. Devices must typically be returned in original condition.
What should I do if my wearable stops working?
Contact our support team and we will guide you through troubleshooting or replacement options.
