Frequently Asked Questions

Most Phenome Longevity genetic and microbiome tests are designed for adults who are eighteen or older. These tests cannot be used for anyone under eighteen.

Our Newborn Test is the exception. It is specifically created for babies and can only be purchased and activated by a parent or legal guardian.

Yes, our tests are safe to use during pregnancy and breastfeeding. For extra reassurance, we encourage checking with your healthcare provider before taking the test.

You may continue prescribed medications unless advised otherwise by your doctor.

For supplements, stop probiotics three to five days before sampling. For microbiome tests, wait four weeks after antibiotics and two weeks after antifungal treatments if possible.

No fasting is required. For saliva based tests, avoid eating, drinking, smoking, chewing gum or brushing your teeth for at least thirty minutes before collecting your sample.

No. Maintain your usual routine for at least two weeks before testing so your results reflect your natural baseline.

Yes. Avoid alcohol for two days before collecting your sample. Do not test during menstruation unless using a tampon. Wait two weeks after a colon cleanse, enema or colonoscopy. Avoid sampling while recovering from illness.

Wait at least four weeks after antibiotics, two weeks after antifungals and around two weeks after major travel or significant lifestyle changes.

Yes. Simply remove any removable appliances before collecting your saliva and avoid using adhesive on the day of sampling.

Each kit includes detailed instructions, a collection device, a preservation solution, a secure sample tube and a prepaid return envelope. Everything you need is provided.

Spit into the funnel until the saliva reaches the marked level. Add the preservation solution, close the tube with the red cap and invert it several times to mix.

Relax, take your time and let saliva build up naturally.

Thinking about food or gently moving your tongue can help. Do not drink water or chew anything during this time.

Use the provided paper stool catcher. Scoop a pea sized amount into the tube and gently shake it to mix with the solution. Avoid any contact with toilet water or surfaces.

No. The preservation liquid stabilises your sample at room temperature. Keep it in a cool, dry place.

Please send your sample within twelve hours of collection for the highest quality.

If the sample or spoon touches toilet water or any external surface, please discard the kit and request a replacement.

Contact us and we will immediately send a replacement kit.

Place the sealed tube into the foam insert, close the box and then place the box into the prepaid return envelope. Drop it off at any post office.

Post on Monday or Tuesday to avoid weekend delays and ensure faster arrival at the lab.

Your sample is processed using high quality sequencing methods. Once your report is ready, you will receive an email or app notification.

Results typically take around three weeks from when the sample reaches the laboratory.

We ship within the UK and to selected countries.

Return postage is included for UK customers. International return policies may vary.

Please contact us and we will resend it promptly.

We will send replacements right away.

Yes. Once your kit is registered, you will receive updates when your sample reaches the lab and when your report becomes available.

Yes. Each kit must be registered separately so every individual receives their own report.

All kits are valid for two years from the purchase date.

Unused and sealed kits can be refunded. Once a sample has been collected, the kit is no longer eligible for a refund.

Activation securely links your sample to your profile so your results can be processed.

Visit the activation portal, enter your Kit ID and complete the short questionnaire.

You can also scan the QR code inside the kit.

Contact us and we will verify your order and issue a replacement code.

Use this text to answer questions in as much detail as possible for your customers.

You can view your report through the Phenome Longevity app or via the online portal.

They assess the bacteria present in your gut or mouth, examining diversity, balance and patterns that may influence overall wellbeing.

They analyse DNA based traits related to areas such as nutrition, metabolism, performance and inherited carrier conditions.

No. Our tests provide insights and trait level information but are not diagnostic tools.

Yes. Reports can be downloaded and shared with healthcare or wellness professionals.

Yes. Genetic counselling is available through the app for anyone who would like personalised support.

Because your DNA stays the same, repeating a genetic test is not typically required unless new scientific updates become available.

Microbiome profiles do change and may be retested every three to six months if you are monitoring progress.

Yes. All samples are processed under a unique Kit ID. Personal information is stored securely and never shared without your explicit consent.

The gut microbiome test is designed for adults aged 18 and over who want to understand their digestive health and gut bacteria. We are unable to process samples from individuals under 18. 

Children’s gut microbiomes are still developing, and to comply with GDPR and our protection policies, we only process samples from adults aged 18 and over. This ensures ethical handling of minors’ data and more reliable results. 

If you are pregnant or breastfeeding, we recommend consulting your doctor before using the gut microbiome test. Your wellbeing and your baby’s safety should always come first. 

Yes. Please stop taking probiotics at least four days before collecting your sample. This helps ensure your results reflect your natural gut microbiome. 

No. You should continue taking any prescribed medications and essential supplements unless your doctor advises otherwise. If you are unsure, you can contact our support team for guidance. 

No fasting is required. You should continue eating normally and maintain your usual diet for at least two weeks before collecting your sample. 

Yes. To get an accurate picture of your gut microbiome, keep your diet, exercise routine, and daily habits as consistent as possible for at least two weeks before testing. 

Yes. To ensure accurate results:

• Wait four weeks after completing antibiotics
• Avoid alcohol for two days before sampling
• Do not collect a sample during active illness
• Avoid contamination with water or toilet cleaning products

You should wait at least four weeks after finishing antibiotics or antimicrobial supplements to allow your gut microbiome to stabilise. 

It is best to wait three days after your period ends. If you must collect a sample during menstruation, use a tampon and clean the area carefully to avoid contamination. 

No. if you notice visible blood in your stool, wait until it has resolved and consult your doctor before taking the test. 

Yes, you can. If you are concerned about how a medication may affect your results, speak with your doctor or contact our support team. 

Yes. Please wait at least two weeks after a colonoscopy, colon cleanse, or enema before collecting your sample to allow your gut microbiome to recover. 

Wait approximately two weeks after travel or significant lifestyle changes so your gut microbiome reflects your normal routine. 

Your kit includes: 

• An instruction leaflet
• A collection tube with stabilising liquid
• A paper stool catcher 
• Gloves and a cleaning wipe
• A prepaid return envelope 

If anything is missing or damaged, please contact us immediately. 

Testing is useful if you are experiencing digestive symptoms such as bloating, gas, irregular bowel habits, or low energy. It’s also valuable for monitoring how diet or lifestyle changes affect your gut health. 

Avoid collecting a sample if: 

• You are recovering from illness
• You are currently taking antibiotics 
• You have not returned to your usual routine

Wait until you feel well and stable before testing

Avoid alcohol for two days before collecting your sample. Otherwise eat and drink normally. 

Stop probiotics four days before sampling. You may continue other supplements unless advised otherwise by your doctor. 

Place the paper stool catcher across the toilet so your bowel movement lands on it. Keep the collection tube upright and twist off the cap. Use the spoon attached to the cap to collect pea-sized amount of stool and place it into the tube. Close the tube tightly and shake it gently at least five times. Flush the paper catcher after use. Avoid letting the stool or spoon touch toiler water or the toilet rim. 

Only a pea-sized amount of stool is required. Do not overfill the tube. 

You can collect your sample whenever you have a comfortable bowel movement. Many people choose their morning bowel movement, but any time of day is fine.

No refrigeration is required. Keep the sealed tube in a cool, dry place and post it within twelve hours after collection. 

Your sample should be mailed within twelve hours of collection. 

We recommend collecting and posting your sample on Monday or Tuesday so it reaches the laboratory quickly. Avoid posting later in the week where possible. 

If the stool or spoon touches toilet water or any surface other than the paper catcher, dispose of the kit and request a replacement. If it touches only the paper catcher, you may proceed. 

No. please use only the packaging provided in your kit. An ice pack is not required, as the stabilising liquid keeps the sample stable at room temperature. 

If you can’t post on Monday or Tuesday, send the sample as soon as possible and contact us. Our team will advise you on how to keep your sample viable.  

Download our app “Phenome Longevity”. If you are new, select “Sign Up” and register with your email. Then, enter your Kit ID and personal details to link the test to your account. Alternatively, visit phenomeportal.org/activate. If you are new, select “I’m New to Phenome Longevity” to create an account. Enter your Kit ID and personal details to link the test to your account. 

The questionnaire helps personalise your results by taking into account your diet, lifestyle, and health background. Your answers guide how we interpret your data and tailor recommendations. 

If you experience any issues, contact us at hello@phenomelongevity.com or use our live chat. We’ll be happy to help. 

Once your sample arrives at the laboratory, it typically takes around three weeks to generate your report. You’ll be notified by email when your results are ready. 

Yes. You’ll receive updates when your sample is received by the lab and when your results are available. 

The test analyses the bacteria present in your gut and their relative abundance. This provides insight into microbial diversity, balance, and potential areas for improvement. 

No. The test focuses exclusively on bacterial DNA and does not analyse viruses or fungi. 

We use high-quality sequencing methods. When the sample is collected and sent correctly, the results reliably reflect your current gut microbiome at the time of testing. 

Your report includes an Overall Gut Score, detailed scores for diversity and balance, visual indicators, and personalised suggestions to support gut health. 

Results are available through the Phenome Longevity app and on our website, where you can explore your data in a clear, easy-to-use format. 

Yes. You can download your report and share it with any healthcare professional of your choice. 

Contact us as soon as possible. We’ll send missing components or a replacement kit promptly. 

Get in touch with us using your order details, and we’ll issue a new Kit ID after verifying your purchase. 

Do not mail the sample. Dispose of the kit safely and contact us to receive a replacement. 

If more than twelve hours have passed since collection, please request a new kit and collect a fresh sample. 

Your kit is valid for two years. The expiry date is printed on the packaging. 

You can use your kit at any time within its two-year validity period. 

If you’re making significant diet or lifestyle changes, retesting after three months can help track progress. For general monitoring, testing once or twice a year is usually sufficient. 

Yes. You can order directly from phenomelongevity.com without a referral. 

Yes. You can book a consultation with one of our experts to discuss your results and next steps. 

We ship within the UK and to selected international destinations. UK kits include prepaid return postage. International return postage may vary. 

Yes. Each person will need their own kit, and each kit must be registered separately to receive individual results. 

Yes. The stabilising liquid preserves both solid and stool samples. Very watery samples may slightly affect accuracy but are still acceptable. 

No. The test analyses bacterial DNA only and does not examine human genetic information. 

The oral microbiome test is designed for adults aged 18 and over who want to understand the bacteria in their mouth and support long term oral health. We can’t process samples from individuals under 18. 

Children’s oral microbiomes are still developing. To comply with GDPR and our data protection policies, we only process samples from adults aged 18 and over, ensuring ethical handling of minors’ data. 

If you are pregnant or breastfeeding, we recommend checking with your doctor before using the oral microbiome test. Your wellbeing and your baby’s safety are our top priorities. 

Yes. Please stop oral probiotics, probiotic lozenges, and probiotic mouth sprays at least three to five days before collecting your saliva sample. This helps ensure your results reflect your natural oral microbiome.

You should continue prescribed medications unless your doctor advises otherwise. If you are unsure about a specific medication, consult your healthcare professional or contact our support team. 

Yes. Avoid non-essential over-the-counter throat sprays and nasal decongestants unless prescribed by a doctor. This helps keep your saliva sample as natural as possible. 

If possible and with your doctor’s approval, try to pause non-essential anti-inflammatory medicines and probiotics about one week before sample collection. Always follow medical guidance when stopping or changing medication. 

No fasting or dietary changes are needed. Continue your normal diet for at least two weeks before testing so we can assess your everyday oral microbiome. 

Yes. To ensure accurate results: 

• Avoid eating, drinking, smoking, vaping, chewing gum, or brushing your teeth for 30 minutes before collection. 
• Avoid antimicrobial mouthwash and oral sexual activity for 24 hours beforehand.
• Do not apply denture adhesive on the day of collection.
• Avoid dental cleanings or dental procedures for three days before sampling. 

Yes. Stick to your usual routine as closely as possible, aside from the temporary restrictions listed above, so we capture a true picture of your typical oral microbiome. 

If you have taken antibiotics or antifungal medication, wait two weeks after completing your course. For botanical antimicrobials or antifungals, wait at least seven days. 

Yes. Braces, implants, and retainers are fine. If you wear dentures or removable appliances, remove them before collecting your saliva sample and skip adhesive on the day of collection. 

Yes. Long-term medications such as antihistamines or immunosuppressants are generally fine. Be sure to note them during registration and consult your doctor if you have concerns. 

Your kit includes: 

• An instruction booklet 
• A saliva collection funnel with attached tube
• A tube of preservative solution 
• An extra red cap
• A prepaid return envelope

If anything is missing or damaged, contact us and we’ll send a replacement promptly. 

Yes. Registration links your sample to your account so we can deliver your kit results securely. Your Kit ID starts with “OH” and can be found inside the kit. 

Download our app “Phenome Longevity”. If you are new, select “Sign Up” and register with your email. Then, enter your Kit ID and personal details to link the test to your account. Alternatively, visit phenomeportal.org/activate. If you are new, select “I’m New to Phenome Longevity” to create an account. Enter your Kit ID and personal details to link the test to your account. 

For 30 minutes before collection, do not eat, drink, smoke, vape, chew gum, or brush your teeth. About 30 minutes beforehand, rinse your mouth with plain water and then wait. 

• Set up the collection tube and funnel on a clean surface. 
• Gently spit into the funnel until the saliva reaches the 2ml mark. 
• Avoid bubbles, food particles, or mucus. 
• Pour the preservative solution into the funnel. 
• Remove and discard the funnel 
• Seal the tube with the red cap 
• Invert the tube ten times to mix 
• Take your time- there’s no rush. 

Relax and allow saliva to pool naturally. Thinking about food or gently moving your tongue can help. Do not chew or suck on anything. 

No refrigeration is required. Keep the sealed tube in a cool, dry place until mailing. 

Place the tube in the foam insert, close the box, and place it in the prepaid envelope. Post it at any post office, ideally on Monday or Tuesday. 

Samples mailed on Thursday, Friday, or Saturday may be delayed over the weekend. Sending early in the week ensures your sample reaches the lab quickly. 

Once your sample reaches the lab, we analyse the bacterial DNA using shotgun metagenomics sequencing. You’ll receive an email or app notification when your report is ready. 

Results are usually ready within three weeks after the lab receives your sample. 

Yes. You’ll receive updates when your sample arrives the lab and when your report is available. 

The test measures the types and relative amounts of bacteria in your mouth using shotgun metagenomics sequencing, providing a detailed view of your oral microbiome. 

Because we use advanced sequencing and strict laboratory protocols, your results provide a reliable snapshot of your current oral microbiome. 

No. this test focuses on bacterial DNA only and does not detect viruses, yeasts, or fungi. 

Your report includes an Oral Health Score, insights into gum health, tooth decay risk, and bad breath potential, identification of beneficial and potentially harmful bacteria, colour-coded charts for clarity, personalised recommendations for diet, oral care, and lifestyle. 

No. The test does not diagnose dental conditions or replace professional dental examinations. It complements regular dental care. 

Yes. Your results can help guide choices around oral probiotics and oral care products. Our experts or your dentist can help interpret these recommendations. 

A healthy oral microbiome supports overall wellbeing. While this test focuses on oral bacteria, it can be a valuable step toward better general health awareness. 

Yes. Regular dental check ups and professional cleanings remain essential. 

Contact us immediately and we’ll send replacements or a new kit at no extra cost. 

Reach out via email or live chat and we’ll verify your order and issue a replacement Kit ID if needed. 

Do not mail the sample. Dispose of the kit and contact us to receive a replacement. 

The preservative is designed to be safe in very small amounts, but it’s not intended for ingestion. Rinse your mouth with water and seek medical advice if you feel unwell. 

Yes. Your data is stored securely, linked via a unique Kit ID, and protected under strict data protection regulations. We never share your information without consent. 

Your kit is valid for two years from purchase date. The expiry date is printed on the box. 

If you’re changing your diet or oral care routine, retesting after three months can show how your microbiome responds. For general monitoring, testing once or twice a year is usually sufficient. 

Yes. You can order it directly from phenomelongevity.com without a referral. 

We ship within the UK and to selected countries. UK orders include prepaid return postage. International return options may vary. 

Yes. Each person will need their own kit, and each kit must be registered separately to receive individual results. 

Yes. You can book a consultation with one of our experts to review your report and discuss next steps. 

The oral microbiome is the community of bacteria living in your mouth. A balanced oral microbiome supports healthy teeth and gums and may influence overall wellbeing. 

Testing can be helpful if you experience gum issues, tooth decay, bad breath, or if you want deeper insight into your oral health and how lifestyle changes affect it. 

Our support team is always happy to help. Contact us via email or live chat for personalised assistance. 

The comprehensive genomic test is designed for adults aged 18 and over who want to gain insights into their genetic profile. We cannot process samples from individuals under 18. 

No fasting is required. However, you must avoid eating, drinking (including water), smoking, vaping, chewing gum, or brushing your teeth for at least 30 minutes before collecting your saliva sample. 

Please avoid water and all beverages for 30 minutes before collection. This helps ensure a clean, uncontaminated sample. 

No. Avoid smoking, vaping and chewing gum for at least 30 minutes before collection to maintain sample quality. 

Yes. About 30 minutes before collection, rinse your mouth with drinking water. After rinsing, avoid mouthwash, toothpaste, food, and drinks until you collect your sample. 

You must activate your kit before collecting your saliva sample. Each kit has a unique ID beginning with CG followed by six digits. Activate it at phenomeportal.org/activate or via our app so your sample can be linked to your account. 

Before starting, confirm your kit includes: 

• Collection funnel and tube
• Preservation solution
• Extra red cap
• Prepaid return envelope
• Instruction leaflet

If anything is missing or damaged, contact us before collecting your sample. 

Choose a clean, dry environment such as a bathroom or kitchen counter, ensuring surfaces are clean and free from moisture. 

If you have a cut, sore, or bleeding in your mouth, wait until it has healed before collecting your sample. Blood can affect DNA quality and may cause discomfort. 

Yes. Avoid non-essential over-the-counter throat sprays and nasal decongestants unless prescribed by a doctor. 

If possible and approved by your doctor, pause non-essential anti-inflammatory medicines and probiotics about one week before collection. Continue prescribed medications unless advised otherwise. 

Yes. Braces and implants are fine. Remove removable appliances such as dentures or retainers before collection, and avoid future denture adhesive on the day of testing. 

Yes. Long-term medications such as antihistamines or immunosuppressants are generally acceptable. Record them during registration and consult your doctor if concerned. 

To ensure optimal sample stability: 

• Wait four weeks after completing antibiotics
• Wait two weeks after antifungal medication
• Wait seven days after botanical antimicrobials 

Yes. Aside from the temporary pre-collection restrictions, maintain your usual routine so your sample reflects your baseline state. 

Your kit includes: 

• Instruction leaflet
• Collection funnel attached to a tube
• Saliva preservation solution
• Extra red sealing cap
• Prepaid return envelope 

Before starting, check that all components are present and undamaged. If anything is missing, contact us for a replacement before collecting your sample. 

Each kit has a unique CG Kit ID. Registration links your saliva sample to your profile so results can be processed securely and delivered accurately. 

Download our app “Phenome Longevity”. If you are new, select “Sign Up” and register with your email. Then, enter your Kit ID and personal details to link the test to your account. Alternatively, visit phenomeportal.org/activate. If you are new, select “I’m New to Phenome Longevity” to create an account. Enter your Kit ID and personal details to link the test to your account. 

You’ll provide basic information such as your name and email address to link your sample to your account and receive updates. 

No. You can register on any device with internet access. A smartphone is optional for scanning the QR code included In the kit. 

Once registered, follow the saliva collection instructions. Collect your sample only after activation to ensure proper processing. 

About 30 minutes before collection, rinse your mouth with drinking water. Then avoid eating, drinking, smoking, vaping, chewing gum, or brushing your teeth. 

• Set up the funnel and tube on a clean surface. 
• Spit gently until saliva reaches the 2ml mark. 
• Avoid bubbles and food particles
• Add the preservation solution
• Remove and discard the funnel 
• Seal the tube with red cap
• Invert the tube 10 times to mix

Relax and allow saliva to build naturally. Thinking about food or gently moving your tongue may help. Do not chew anything or drink water during collection. 

No refrigeration is needed. Store the sealed tube in a cool, dry place away from direct sunlight or heat until mailing. 

Place the sealed tube in the foam insert, close the box, and place it in the prepaid envelope. Drop it off at any post office. 

Post your sample on Monday or Tuesday where possible to avoid weekend delays. Avoid posting on Thursday, Friday, or Saturday. 

Yes. Send your samples as soon as possible after mixing it with the preservative. Prompt mailing helps maintain DNA quality. 

No. The kit includes prepaid return postage. 

You’ll receive updates by email or via the Phenome Longevity app when your sample arrives at the lab and when your results are ready. 

Our laboratory team analyses your sample using advanced sequencing methods. Once complete, you can access your personalised report in the Phenome Longevity app. Optional genetic counselling may be available for additional support. 

Results are typically ready within about three weeks after the lab receives your sample. 

The test analyses your DNA to provide insights into genetic traits, health predispositions, metabolism, nutrient response, and other inherited characteristics. It evaluates specific genetic markers using advanced sequencing technologies. 

The test analyses targeted genetic markers relevant to health, performance, and biological insights. It does not sequence your entire genome unless explicitly stated in your product specification. 

We use validated laboratory protocols and advanced sequencing methods to ensure high analytical accuracy. When collected and returned correctly, your saliva sample provides a reliable representation of your genetic profile. 

No. This test does not diagnose diseases or replace medical care. It provides genetic insights and risk indicators, which should be discussed with a healthcare professional if you have concerns. 

Your report may include: 

• Genetic trait analysis
• Health predisposition insights
• Nutrient metabolism markers
• Lifestyle and wellness recommendations 
• Clear visual breakdowns and personalised explanations

Reports are designed to be understandable while still scientifically robust

Your results will be available in the Phenome Longevity app and through your secure online account. 

Yes. You can download your report and share it with a healthcare provider, nutritionist, or genetic counsellor. 

Yes. Optional genetic counselling may be available if you would like support interpreting your results and understanding next steps. 

Please contact our support team immediately. We will send replacement components or a new kit at no additional cost. 

Contact us with your order details and we will verify your purchase and provide assistance with activation. 

Do not send the sample. Dispose of the kit and contact us for a replacement. 

The preservative is safe in very small amounts but is not intended for ingestion. Rinse your mouth with water and seek medical advice if you feel unwell. 

The preservation solution stabilises DNA for transport. However, mailing early in the week is recommended. If you are concerned about delays, contact our support team. 

Yes. We follow strict data protection standards and use secure systems to store and process your information. Your genetic data is never shared without your consent. 

Your DNA does not change over time, so you typically only need to take this test once. 

Retesting may only be necessary if: 

• Your sample was insufficient
• Your kit expired
• New testing panels or expanded features become available

Your test kit is valid for two years from purchase. The expiration date is printed on the packaging. 

Yes. You can order directly from phenomelongeviyt.com without needing a healthcare referral. 

We ship within the UK and to selected countries. UK orders include prepaid return postage. International return options may vary. 

Yes. Each person must use and register their own kit to receive an individualised report. 

Yes. UK kits include prepaid return postage. 

A comprehensive genomic test analyses specific regions of your DNA to provide insights into inherited traits, health predispositions, metabolism, and lifestyle factors. 

A genomic test analyses your DNA, which remains constant throughout your life. A microbiome test analyses bacterial DNA, which changes based on diet, environment, and lifestyle. 

No. The test requires only a simple saliva sample and is completely non-invasive. 

Yes. The test may provide insight into genetic predispositions, but it does not replace clinical genetic screening or medical diagnosis. 

Please contact our support team via email or live chat. We are happy to assist with any additional questions. 

The Sports Performance Test is designed for adults aged 18 years and older. We cannot process samples from individuals under 18. 

No. Due to data protection regulations and ethical guidelines, we only process samples from individuals aged 18 and above. 

No fasting is required. However, you must avoid eating, drinking (including water), smoking, vaping, chewing gum, or brushing your teeth for at least 30 minutes before collecting your saliva sample. 

No. Since this is a DNA-based test, your results are not affected by supplements. However, avoid eating or drinking within 30 minutes before sample collection. 

No. Your DNA does not change based on medication use. Continue prescribed medications unless advised otherwise by your doctor. 

Yes. If you wear removable dental appliances, remove them before collecting your saliva sample. Avoid denture adhesive on the day of collection. 

Antibiotics do not affect your DNA. However, for best sample quality, wait at least 7 days after finishing antibiotics before collecting saliva. 

If you have active bleeding in your mouth, wait until it has healed before collecting your saliva sample. 

Yes. Your genetic profile does not change based on short-term training. No lifestyle modifications are required before testing. 

Your kit includes: 

• Instruction leaflet
• Saliva collection funnel and tube 
• DNA preservation solution
• Extra red sailing cap 
• Prepaid return envelope 

Yes. You must register your kit before collecting your saliva sample to link it to your account. 

Download our app “Phenome Longevity”. If you are new, select “Sign Up” and register with your email. Then, enter your Kit ID and personal details to link the test to your account. Alternatively, visit phenomeportal.org/activate. If you are new, select “I’m New to Phenome Longevity” to create an account. Enter your Kit ID and personal details to link the test to your account. 

Registration links your DNA sample to your secure profile so your results can be processed accurately and delivered safely. 

You’ll provide basic information such as name and email address so we can notify you when your results are ready. 

• Rinse your mouth with water 30 minutes before collection 
• Avoid food, drink, smoking, vaping, or brushing teeth during that 30-minute period
• Spit into the funnel until saliva reaches the 3 ml mark 
• Add the preservation solution
• Remove the funnel 
• Seal with the red cap 
• Invert the tube 10 times to mix 

Relax and allow saliva to build naturally. Thinking about food or gently moving your tongue can help stimulate saliva flow. 

No. Keep the sealed tube in a cool, dry place away from direct sunlight until mailing. 

Post your sample on Monday or Tuesday where possible to avoid weekend delays. 

No. UK kits include prepaid return postage. 

Send your sample as soon as possible after collection to ensure optimal DNA stability. 

The test analyses specific genetic markers related to endurance capacity, muscle fibre composition, power and strength potential, recovery speed, injury risk, inflammation response, metabolism and nutrient utilisation, and training response. 

Results are typically ready within approximately three weeks after your sample reaches the lab. 

We use validated laboratory sequencing methods and strict quality controls to ensure high analytical accuracy of your genetic markers. 

No. This test does not diagnose diseases or medical conditions. It provides genetic insights to help inform training and performance decision. 

Your report may include genetic performance profile, endurance vs power tendencies, muscle fibre insights, recovery and inflammation markers, nutrient metabolism markers, personalised training recommendations, and nutritional guidance suggestions. 

Yes. You can download and share your report with your coach, trainer, or healthcare professional. 

No genetic test can guarantee success. The Sports Performance Test provides insights into genetic predispositions, which must be combined with training, discipline, and lifestyle factors. 

Contact our support team and we will send replacements or a new kit promptly. 

Reach out with your order details and we will help verify your purchase and assist with activation. 

Do not send the sample. Dispose of the kit and contact us for a replacement. 

The preservation solution stabilises DNA during transport. If you are concerned about delays, contact our support team for guidance. 

Yes. We follow strict data protection standards and secure storage protocols. Your genetic data is never shared without your consent. 

No. Your DNA does not change over time, so this test typically only needs to be taken once. 

Retesting may only be required if your sample was insufficient, your kit expired, or new panels or expanded features are introduced. 

The kit is valid for two years from purchase. The expiry date is printed on the packaging. 

Yes. You can order directly from phenomelongevity.com

We ship within the UK and to selected countries. UK orders include prepaid return postage. 

Yes. Each individual must register their own kit separately to receive a personalised report. 

A Sports Performance DNA Test analyses specific genetic markers linked to athletic traits, recovery, metabolism, and injury risk to help inform training strategies. 

Yes. The test is suitable for recreational athletes, competitive athletes, and professional sportspeople seeking personalised genetic insights. 

No. The test requires only a saliva sample and is completely non-invasive. 

No. The test complements professional coaching but does not replace structured training programs or medical advice. 

The Carrier Screening Test is designed for adults aged 18 and over who want to understand whether they carry genetic variants associated with inherited conditions. 

Yes. Carrier screening is particularly useful for individuals or couples planning a pregnancy, as it helps assess the risk of passing certain inherited conditions to a child. 

If you are pregnant, we recommend speaking with your healthcare provider before taking the test. Carrier screening can still provide useful information, but medical guidance is advised. 

Yes. Carrier screening is often most informative when both partners are tested, as some inherited conditions require both parents to carry a variant a child to be affected. 

No fasting is required. However, avoid eating, drinking (including water), smoking, vaping, chewing gum, or brushing your teeth for at least 30 minutes before collecting your saliva sample. 

No. Your DNA does not change based on medications. Continue prescribed medication unless advised otherwise by your healthcare provider. 

Antibiotics do not change your DNA. However, for optimal saliva sample quality, wait at least 7 days after finishing antibiotics if possible. 

Yes. Remove removable dental appliances before collecting your saliva sample. Avoid denture adhesive on the day of collection. 

If you have active bleeding in your mouth, wait until it has healed before collecting your saliva sample. 

Yes. Your DNA remains stable, so no changes to diet or lifestyle are required before testing (aside from the 30-minute pre-collection restrictions)

Your kit includes: 

• Instruction leaflet, saliva collection funnel and tube
• DNA preservation solution
• Extra red sealing cap 
• Prepaid return envelope 

Yes. Registration is required before sample collection so your DNA can be linked securely to your account. 

Download our app “Phenome Longevity”. If you are new, select “Sign Up” and register with your email. Then, enter your Kit ID and personal details to link the test to your account. Alternatively, visit phenomeportal.org/activate. If you are new, select “I’m New to Phenome Longevity” to create an account. Enter your Kit ID and personal details to link the test to your account. 

Registration ensures your sample is processed accurately and your results are delivered securely to the correct profile. 

You’ll provide basic details such as your name and email address. This allows us to notify you when your results are ready. 

• Rinse your mouth with water 30 minutes before collection. Avoid food, drink, smoking, vaping gum, or brushing teeth during that period. 
• Spit into the funnel until saliva reaches the 2 ml mark. 
• Add the preservation solution.
• Remove the funnel.
• Seal with the red cap.
• Invert the tube 10 times to mix. 

Relax and allow saliva to build naturally. Thinking about food or gently moving your tongue may help stimulate saliva production. 

No. Keep the sealed tube in a cool, dry place away from direct sunlight until mailing. 

Post your sample on Monday or Tuesday where possible to avoid weekend delays. 

Yes. UK kits include prepaid return postage. 

Send your sample as soon as possible after mixing it with the preservation solution to maintain DNA quality. 

The test analyses specific genetic variants associated with inherited conditions. It identifies whether you carry genetic changes that could be passed on to your children. 

Results are typically available within approximately three weeks after your sample reaches the laboratory. 

We use validated sequencing technology and strict laboratory quality controls to ensure high analytical accuracy for the variants tested. 

No. The test identifies carrier status. It does not diagnose disease or predict whether you personally will develop a condition. 

Being a carrier means you have one copy of a genetic variant associated with a condition. Carriers are usually healthy but may pass the variant to their children. 

If both partners carry variants in the same gene, there may be an increased risk of having a child affected by that condition. In such cases, we recommend consulting a genetic counsellor or healthcare provider. 

Yes. Your report includes clear identification of defected carrier variants, plain-language explanations, inheritance pattern information, guidance on next steps, and recommendations for professional consultation if needed. 

Yes. You can download your report and share it with your healthcare provider or a fertility specialist. 

Optional genetic counselling may be available to help you understand your results and discuss family planning options. 

Contact our support team and we will send replacements or a new kit promptly. 

Reach out with your order details and we will help verify your purchase and assist with activation. 

Do not send the sample. Dispose of the kit and contact us for a replacement. 

The preservation solution stabilises DNA during transport. If you are concerned about delays, contact our support team for guidance. 

Yes. We use secure systems and strict data protection protocols. Your genetic data is never shared without your consent. 

No. Your DNA does not change, so carrier screening usually only needs to be done once. 

Retesting may be recommended if: 

• Your original sample was insufficient
• New genetic panels are introduced
• You wish to test a partner separately

The kit is valid for two years from purchase. The expiry date is printed on the packaging. 

Yes. You can order directly from phenomelongevity.com

We ship within the UK and to selected countries. UK orders include prepaid return postage. 

Yes. Each partner must use and register their own kit to receive individual results. 

A carrier screening test analyses your DNA to determine whether you carry genetic variants linked to inherited conditions that could be passed on to your children. 

Carrier screening is often recommended for individuals planning pregnancy, couples undergoing fertility treatment, those with a family history of genetic conditions, and anyone seeking proactive reproductive health insight. 

No. The test requires only a saliva sample and is completely non-invasive. 

No. Carriers are typically healthy. Carrier status only indicates potential reproductive risk if a partner carrier the same genetic variant. 

Please contact our support team via email or live chat for personalised assistance. 

The Phenome Longevity app is the secure platform where your personalised genomic test results re delivered. Once your sample has been processed, your full report becomes available inside the app for easy exploration. 

Inside the app, you can: 

• View your genomic and microbiome results 
• Explore personalised health insights 
• Track progress over time
• Download and share reports 
• Book optional consultations
• Access educational health content 

We recommend using the app for the best experience. However, you can also access your results via the secure Phenome Longevity web portal. 

When your results are available, you’ll see: 

• A Genomic Profile at a Glance overview
• Insights organised by key health categories
• Personalised genetic trait summaries
• Visual charts and clear explanations 

This allows you to quickly identify which health areas may be most relevant to you. 

Your results are grouped into health categories such as: 

• Heart health
• Metabolism
• Brain function
• Immunity 
• Nutrient response

This structured layout makes it easy to explore your insights step by step. 

Yes. The app includes a Variant-by-Variant View, where each gene is listed with: 

• The specific variant
• Its classification
• Associated traits
• Scientific context 

This allows you to explore your results at a deeper level if desired. 

Each variant is classified according to internationally recognised standards (such as pathogenic, likely benign, or benign). We explain these terms in clear language so you understand what they mean for you. 

The app highlights how your genetic variants may influence traits such as sleep patterns, inflammation response, nutrient metabolism, and exercise recovery. This helps you understand how your genetic profile may relate to your lifestyle. 

Yes. Your data is encrypted, stored securely, and protected in compliance with data protection laws. We never share your data without your explicit consent. 

We recommend downloading the app for the best experience. You can scan the QR code in your kit or search for “Phenome Longevity” in your app store. 

Yes. You can also access your results securely via the Phenome Longevity online portal using a web browser. 

Yes. The Phenome Longevity app is free to download. 

Results are typically available within approximately three weeks after your saliva sample arrives at our laboratory. You’ll receive an email or app notification when your report is ready. 

Your report includes genetic trait insights, nutrient metabolism markers, predisposition indicators, personalised wellness recommendations, and clear explanations in accessible language. The goal is to provide actionable, educational insights. 

No. Phenome Longevity tests are not diagnostic tools. They provide genetic insights and risk indicators but do not diagnose, treat, cure, or prevent disease. 

Genetic counselling is an optional support service that helps you understand your genetic results. A trained professional explains your findings in personalised straightforward terms. 

A counsellor can explain inheritance patterns, clarify complex variants, discuss lifestyle implications, help you interpret risk indicators, and guide you on next steps. This service is designed to provide clarity and reassurance. 

No. Genetic counselling does not replace medical care. It provides interpretation and education. Always consult a healthcare professional for medical advice. 

You can book a session through the Phenome Longevity app. 

Take time to review your report carefully. If needed: 

• Book a genetic counselling session 
• Discuss findings with your doctor
• Consider lifestyle or nutrition adjustments

Your report is designed to empower informed decision-making. 

Yes. We use secure systems and follow strict data protection regulations. Your sample is processed using a unique kit ID to protect your identity. 

No. We do not sell or share your personal or genetic data without your explicit consent. 

Yes. You can download your report and share it with healthcare professionals or family members if you choose. 

You can contact our support team at hello@phenomelongevity.com . We’re here to ensure your experience is smooth and informative. 

Contact us immediately and we will send replacement parts or a new kit at no additional cost. 

Phenome Longevity tests are generally not covered by insurance. We recommend consulting your provider to check possible reimbursement options. 

We ship within the United Kingdom and selected countries. UK kits include prepaid return postage. International shipping and returns may vary. 

Refunds are available if: 

• The kit is unused and returned sealed
• There is a manufacturing defect 

Once a biological sample has been processed, refunds are not possible. 

Each kit has an expiration date (typically two years from purchase). Please collect and return your sample before the expiry date. 

Your DNA does not change over time, so most people only need to test once. Retesting may be relevant if new analysis panels or updated scientific interpretations become available. 

It is best to wait until you have completed antibiotics and are feeling well before collecting your saliva sample. 

The test is safe and non-invasive. However, always consult your doctor before making lifestyle changes based on your results. 

You may cancel your order before shipment for a full refund. After shipping, refunds are possible only if the kit unused and returned sealed. 

You can create an account during kit registration, through the app directly, via the phenome portal website. You’ll need a valid email address to get started. 

Use the “Forgot Password” option on the login screen to reset your password securely. 

Yes. All your purchased tests and results will be stored under one secure account. 

Each individual must have their own registered account to ensure privacy and data protection. 

You will receive an email notification and/or an in-app notification once your results are available. 

Your results are organised by: 

• Health category 
• Genetic trait
• Microbiome balance
• Performance indicators

Each section includes visual summaries and detailed explanations. 

Yes. You can download your reports as a PDF and share them with healthcare professionals or family members. 

For microbiome and repeat tests, you can compare results across different time points to monitor changes. 

Yes. Based on your results, the app provides educational guidance and lifestyle considerations tailored to your profile. 

The app may highlight supplements aligned with your insights, but these are optional and not medical prescriptions. 

Yes. We use encrypted systems and secure data storage practices in compliance with UK and EU data protection regulations. 

No. We do not sell or share your genetic or health data without your explicit consent. 

Each sample is processed using a unique Kit ID. This ensures accurate matching while protecting your identity. 

Yes. You may request account deletion by contacting our support team. 

Yes. You can book optional sessions with a genetic counsellor or health expert directly within the app. 

Genetic counselling is an optional service that helps you interpret your results with professional guidance. 

No. The app provides educational insights only. It does not replace medical diagnosis or treatment. 

You can contact us at: 

hello@phenomelongevity.com

We are happy to assist with any questions. 

The app is available on: 

• iOS devices
• Android devices
• Please check your device’s app store for compatibility requirements

Try: 

• Restarting the app
• Updating to the latest version
• Restarting your device

If the issue persists, contact support. 

Yes. An internet connection is required to access results and sync updates. 

No subscription is required to access your purchased test results.

Consultations may be offered as optional paid services. 

No. The app and associated tests provide informational insights and are not intended to diagnose, treat, cure, or prevent disease. 

Yes. Always consult a qualified healthcare professional before making significant health or lifestyle changes.